Refund policy

Mystic Fyre Return Policy for Downloaded Digital Artwork

At Mystic Fyre, we strive to ensure that you are completely satisfied with your digital artwork purchase. Due to the nature of our products, which are digital downloads, we have established the following return policy:

1. Non-Refundable Policy:

   • All sales of downloaded digital artwork are final and non-refundable. Once the digital file has been downloaded, we cannot offer returns, exchanges, or refunds due to the nature of digital products.

2. Exceptions:

   • If you encounter any issues with the digital file, such as corruption, missing files, or incorrect items, please contact our customer support team within 14 days of purchase. We will provide assistance to resolve the issue, including replacement of the file if necessary.

3. File Corruption or Errors:

   • If you receive a corrupted file or encounter any errors preventing the use of the digital artwork, please reach out to us at sales@mysticfyre.com with your order details. We will promptly address the problem and ensure you receive a working file.

4. Customer Satisfaction:

   • Your satisfaction is important to us. If you have any concerns or questions about your purchase, please do not hesitate to contact our customer support team. We are committed to resolving any issues and ensuring a positive experience with Mystic Fyre.

5. Contact Information:

   • For any inquiries or support, please contact us at:
     • Email: sales@mysticfyre.com